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Case Study · Residential

235 apartments.
One app. Live consumption.

At Domūs in Amsterdam Houthaven, utilities are settled on what each apartment actually uses. Residents used to find out at settlement. Rhino now reads the meters and feeds per-unit consumption into the Domūs app, built on AIRE, that residents already open for parcels and maintenance.

Domūs residential complex, Amsterdam Houthaven
Building
Domūs, Amsterdam Houthaven
235
Apartments with per-unit consumption in the resident app
0
New apps for residents to install: the data went into the one they had
AMS
Amsterdam Houthaven, Netherlands: residential complex
Live
Consumption visible during the period, not only at settlement
The challenge

A variable bill,
and no way to watch it.

Domūs is a 235-unit residential complex in Amsterdam Houthaven. Utilities are settled per apartment on actual consumption, periodically, rather than charged as a flat fee. That structure is fair, and it only works if the resident can see the number building.

Residents found out at settlement

Between settlements there was nothing to look at. A resident could not tell whether they were running high or low until the statement arrived, by which point the period was closed and the cost was already incurred.

Faults stayed invisible until they were expensive

A running tap or a failed appliance produces no complaint and no alarm. It produces consumption. With no per-unit visibility, the property team had no way to spot one until it showed up as an inflated invoice.

Whatever was added had to go in the existing app

Residents at Domūs already had one app for maintenance, bookings, parcels and building news. A separate energy portal would have been ignored. Any new data had to arrive in the app they already opened.

The solution

Read the meters.
Put them in the app.

Rhino connects to the meters at Domūs and resolves consumption to the individual apartment. That data reaches residents through a single API into the Domūs app, built by AIRE, which is where they already handle everything else about living in the building.

1

Per-unit metering, continuously

Rhino reads the meters at Domūs and assigns each metering point to the apartment it serves. Consumption is collected continuously rather than at the end of a period, so there is a running figure for every unit at any moment somebody asks for one.

2

Consent inside the app

Before any consumption is shown, the app asks the resident for permission to read their data. They can decline, and they can withdraw it later. The consent sits in the same place as the data it governs, which is where a resident would think to look for it.

3

One API into the app they already use

The consumption view is a screen inside the Domūs app, next to maintenance and bookings. No second login, no separate portal, no adoption campaign. Residents check where they stand at any point in the period, by day, week, month or six months.

Electricity
Gas
Water
Heating
Consumption in the Domūs app: per utility, per period, held against the period before it
The results

The bill stopped being
a surprise.

Nothing at Domūs was rebuilt to make this work. The meters were already there, and so was the app. What changed is that the two are now connected, and the number a resident is charged for is a number they have been able to watch all period.

Anytime
Residents check their consumption during the period, not only at settlement
Early
Unusual usage surfaces as a pattern, so a leak or a stuck appliance is caught while it is still small
Fewer
Settlement disputes: a figure residents have been watching rarely comes as a shock
See it in your building
The partners

Rhino reads the meters.
AIRE reaches the resident.

Domūs works because each side does the part it is built for, and neither tries to do the other's.

Rhino: clean, structured consumption

Rhino connects to the meters already installed at Domūs and delivers per-unit readings. No infrastructure overhaul, no manual reads, and no monthly export for somebody to reconcile.

AIRE: the app residents already open

AIRE runs the Domūs app that residents use for maintenance requests, bookings, parcels and building news. Rhino's data arrives in that app rather than in one of its own.

One integration, not a project

A single API connects the two. Once the meters are connected, the feed runs on its own. Adding consumption to the resident experience did not add a system for the property team to operate.

Rhino for residential
Consumption data only works if somebody looks at it.
Most residential monitoring stops at the operator. The building gets a dashboard, the resident gets a bill, and the person who could actually change the number never sees it in time. Domūs is the other arrangement: the data goes to the app the resident already opens, with their consent, while the period is still running. Explore how Rhino's Tenant Billing & Engagement solution makes this work across a portfolio.
Get started

Your residents.
Their consumption.

See how Rhino connects the meters already in your residential portfolio and puts per-unit consumption in the app your residents already use.