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Do you have any questions?
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Rhino
Hogehilweg 19
1101 CB
Amsterdam, The Netherlands

office@rhino.energy UK +44 844 986 5553 NL +31 20 217 0209

Xander van Baarsen
Business Manager
xander.vanbaarsen@rhino.energy

Cooperation/Sales
Tomasz Kiebus
Rhino Business Unit Manager
+48 661 897 989
tomasz.kiebus@rhino.energy

Customer Support
Beata Urbańska
Project Coordinator
+48 880 664 699
beata.urbanska@rhino.energy

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Frequently asked questions


Will I receive a notification in the event of a malfunction or overrun?

In the event of failures or overruns of various types, you will immediately receive a text message and an email with the notification, any time of day or night. By responding quickly, you will minimise the losses caused by the malfunction.

The only thing you need to do is set alerts for any meter or group of meters beforehand. You can choose the alert threshold and the time of day when you wish to receive the alerts. Remember that a single meter or group of meters can be assigned more than one threshold that will trigger a notification to be sent to you when the threshold is reached.

In the notification, you will receive information about which meter the failure was detected on, at what time, what the critical threshold was set to and what value was read. In addition, once the exceedance stops, you will receive a notification that the value has returned to a safe level.


Can I automatically receive the utility consumption report on the first day of each month?

Yes, the configured utility consumption report is ready to be downloaded and/or sent automatically, once or periodically, from your locations on the first day of each month to the email addresses specified in the app. If you wish, reports can be sent weekly or even daily – you configure the report yourself.

You can also use our help to prepare the report.


Can I share selected data from the app with my tenants or customers?

Yes, the Rhino Platform allows you to share selected data. In your admin panel, assign a rank to the person you want to share the data with and indicate which meters and/or modules you want the tenant (customer) to track in order to monitor their consumption in real time.

The authorisation to assign a rank, i.e. to pass on access to the data, is given to the customer’s administrator or, at your request, to a Rhino specialist. This helps to protect your consumption data.


Can I see data from all my meters in the Rhino Platform app?

Yes, the Rhino Platform gives you 24/7 access to the consumption data from any meter in any location. The main dashboard provides quick access to the latest values read off your meters in the last 15 minutes. In addition, you can check consumption for the current month and compare it with the previous one. This shows you instantly whether you are consuming more or less utilities.

There is also an energy dashboard at your disposal, which will help you prepare the ‘E’ part of your ESG report. This dashboard allows you to keep track of the most important current parameters, e.g. those from the main meter or analyser, and compare median profile and consumption values with historical data.


Can I check the total consumption for different parts of the building or for a single tenant?

Yes. If you do not have a single master meter that measures the total consumption of circuits within, for example, a single room or area leased by one tenant, or a selected segment of the building, you can create a virtual meter, which will show the sum of selected sub-meters. This way you will obtain a single value for a room or tenant without having to manually add up individual values from separate sub-meter.